Terms and Conditions

Last Updated: 7 September, 2024

Welcome to findsustainable.co.uk (the “Platform”). These Terms and Conditions govern your use of the Platform and the services provided by 36C AGENCY LTD (“we,” “us,” “our”). By accessing or using the Platform, you agree to these Terms and Conditions. Please read them carefully.

1. Platform Overview

FindSustainable.co.uk provides its customers with:

Sustainability Reviews: We offer reviews of brands and products using our proprietary sustainability assessment methodology.
Product Recommendations: As a publisher, we provide product recommendations for partner brands based on our sustainability reviews and receive affiliate commissions from these recommendations.
Sustainable Shopping Consultations: We offer personal sustainable shopping consultations via WhatsApp Business, conducted by human consultants.
Special Offers and Discounts: We may offer exclusive deals and promotions at our discretion.

We do not sell products directly, manage payments, deliver goods, or handle refunds. Our recommendations are independent and based on sustainability criteria, but we may earn a commission when you purchase through our affiliate links.

2. Affiliate Commissions

Our Platform operates as an affiliate marketing site, meaning that we earn commissions on qualifying purchases made through the custom links we provide. These affiliate links will direct you to third-party retailers, where you can complete your purchase.

The services we provide are free of charge to you as a retail customer.
The availability of products, offers, and prices is subject to change at the discretion of the third-party retailers.
Our affiliate relationships do not influence the integrity of our sustainability reviews.

3. Sustainable Shopping Consultations

We provide sustainable shopping consultations via our WhatsApp Business account. During these consultations:

You will receive personalized product analysis and recommendations from our human consultants.
Please maintain a courteous tone when communicating with our consultants, as they are there to assist you personally.

Any issues related to the WhatsApp platform itself (such as service outages or security concerns) are beyond our control, as we use WhatsApp solely as a means of communication.

As part of ongoing product development, we may ask for your feedback:

Verbal Feedback: You may be asked to provide feedback during your consultation.
Anonymous Feedback: We may also send you a Google Forms survey for structured, anonymous feedback.

4. No Ownership of Goods

FindSustainable.co.uk does not own or control the products reviewed or recommended on the Platform. We are neither the buyer nor the seller of the products, and any transaction made between you and the third-party retailer is governed by that retailer’s terms and conditions.

We do not:

Own or sell any products.
Process payments for products.
Facilitate product delivery.
Handle refunds, exchanges, or complaints regarding products purchased.

5. Special Offers and Discounts

From time to time, we may feature special offers, discounts, or promotional content related to products reviewed on the Platform. These offers are provided at our discretion and are subject to specific terms and conditions.

To benefit from these offers, you must follow the custom affiliate links provided on the Platform.
Any special offers may be limited in availability, time, or location.

6. User Responsibilities

By using the Platform, you agree to:

Use our services for personal, non-commercial purposes.
Acknowledge that all transactions you make are with third-party retailers, and any disputes regarding products, deliveries, refunds, or complaints must be resolved with the retailer.
Treat our human consultants with courtesy and respect during your WhatsApp consultations.
Understand that our reviews and recommendations are not binding for either party. You are free to follow or disregard the recommendations as you see fit.
Refrain from republishing or redistributing any content, including product recommendations, provided to you during consultations or otherwise, for commercial purposes without our express written consent.

7. Intellectual Property

All content on FindSustainable.co.uk, including but not limited to text, images, graphics, logos, and our proprietary sustainability assessment methodology, is the property of FindSustainable Ltd.

The brand name “Find Sustainable” is used by 36C AGENCY LTD (Company Registration Number: 12064520).

You may not:

Copy, distribute, or use any content without our prior written consent.
Reproduce or publish any information provided to you via our consultations or website for commercial purposes without express authorization.

8. Limitation of Liability

To the maximum extent permitted by law, FindSustainable.co.uk is not responsible for:

The accuracy, completeness, or timeliness of product information on third-party websites.
Any direct or indirect loss, damage, or injury resulting from the purchase or use of any products reviewed or recommended on the Platform.
Complaints, returns, or refunds related to products, as these are solely managed by the third-party retailers.
Any issues related to the WhatsApp platform used for communication.

9. Third-Party Links and Content

The Platform contains links to third-party websites and services. These links are provided for your convenience. We are not responsible for the content, policies, or practices of any third-party website. Once you leave our Platform, you are subject to the terms and conditions and privacy policies of those third-party sites.

10. Privacy Policy

Your use of the Platform is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data. Please review our Privacy Policy to understand our practices.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised. Your continued use of the Platform after the changes have been made signifies your acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from your use of the Platform will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

13. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at jenya@findsustainable.co.uk, or kn@36c.agency.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

FindSustainable.co.uk
Operated by 36C AGENCY LTD
Registered in England and Wales
Company Registration Number: 12064520